At VirtusimMobile, we are committed to providing high-quality eSIM services and ensuring customer satisfaction. Please read this refund policy carefully before making a purchase.
1. Digital Product Nature
- eSIM products are digital, non-tangible goods. Once an eSIM profile is delivered or activated:
- It cannot be returned, exchanged, or reused.
- Refunds will only be issued under specific circumstances outlined below.
2. Refund Eligibility
- You may be eligible for a refund if:
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The eSIM was not delivered to your registered email within the promised time (usually within X minutes/hours).
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You were unable to activate the eSIM due to a technical error on our side, and our support team is unable to resolve the issue.
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The plan purchased was incompatible with your device, and this was not clearly stated on our website.
3. Refund Exclusions
Refunds will not be granted for issues caused by:
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Incorrect device compatibility when clearly stated that your device is not supported.
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Improper installation or user error.
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Unused data or partial usage of the eSIM.
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Change of mind after purchase.
4. Refund Process
To request a refund:
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Contact our support team within 48 hours of purchase.
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Provide your order number and a clear explanation of the issue.
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Cooperate with our technical team if troubleshooting is required.
All approved refunds will be processed within 5–10 business days via the original payment method.
5. Contact Us
If you have questions or need help with a refund request, please contact us:
Email: info@virtusimmobile.com
Website: https://virtusimmobile.com